Refund & Cancellation Policy

1. General Ticket Sales Policy

All ticket purchases made through the Banko Fam Jam website (bankofamjam.co.uk) are processed in British Pounds (GBP £) via our authorized payment processor, Stripe.

Upon successful payment authorization, a digital entry pass containing an official booking reference and secure verification QR code is issued immediately to your registered attendee email address.

2. Event Cancellation

If a Banko Fam Jam event is cancelled in its entirety due to circumstances beyond our reasonable control (including venue licensing issues, adverse weather, or artist illness), and no rescheduled date is announced:

• Automatic 100% Refund: All ticket holders will receive a full refund of the ticket face value.
• Payment Method: Refunds are automatically credited back to the original payment method used during checkout (Credit/Debit Card, Apple Pay, or Google Pay).
• Processing Timeline: Refunds are initiated within 48 hours of cancellation and typically reflect on bank statements within 5 to 10 business days, depending on your UK banking institution.

3. Event Postponement & Rescheduling

If an event is rescheduled to a different date or relocated to an alternative venue within a reasonable travel radius:

• Your original tickets will remain valid for the rescheduled date with no action required.
• If you are unable to attend the newly announced date, you are eligible to request a full refund within 14 calendar days of the rescheduling announcement by contacting our support desk.

4. Non-Attendance & Change of Mind

In accordance with UK Consumer Contracts Regulations exemption for date-specific leisure and entertainment events, ticket purchases are non-refundable for change of mind or personal non-attendance once booked.

If you are unable to attend due to unforeseen personal emergencies, you may transfer your ticket to a friend or family member at no extra cost (see Section 5 below).

5. Ticket Transfers & Name Changes

To protect attendees against scalping and black-market touting:

• Tickets may be transferred to another individual by emailing support@bankofamjam.co.uk at least 24 hours prior to door opening with the original booking reference and the new attendee's full name.
• Reselling tickets above face value is strictly prohibited and results in immediate ticket invalidation without refund.

6. Chargebacks & Dispute Resolution

We kindly ask all customers to contact Banko Fam Jam customer service directly before initiating a payment dispute or chargeback with their bank. Unwarranted chargebacks where tickets were validly issued and the event took place will be challenged with official proof of delivery and scan logs.